Contact Us

Questions, feedback or in need of more information?Send an email to service@tobuyy.com. Please include your name, contact phone number and the city you live in. Please share product photos if you request after-sales service.

Customer Service - Hours of operation:

Our customer service is available 24/7. We aim to reply within 48 hours.

Frequently Asked Questions:

Q: How long will it take to receive my package?
A: Orders are usually processed within 3–5 business days after being placed. Once dispatched, delivery generally takes 7–15 business days, depending on destination and shipping method. The estimated total is approximately 10–20 business days. Customs clearance, public holidays, weather, carrier delays, or other circumstances beyond our reasonable control may affect delivery times.

Q: What is the company return policy?
A: You must submit your return request within 30 calendar days of receiving your order. Once approved, send the item back within 14 calendar days. After we receive and inspect the returned item, please allow at least 14 calendar days to process your return or exchange.

Q: How can I contact you regarding my order?
A: You can contact us via email at service@tobuyy.com or by using the form on this page.

Company: Hengyang Haorui Network Technology Co., Ltd. 

Address: Unit 0058, 4th Floor, Block A, Innovation Center, High-tech Zone, Hengyang City, Hunan, China

Registration No.: 91430400MA4TGTQ10F

Tel.: +86 156 1670 0850