Shipping Policy

All delivery dates and timeframes provided are estimates and are given in good faith.

Order processing time: 3–5 business days. Shipping time after dispatch: 7–15 business days, depending on the destination and shipping method. Estimated total delivery time: Approximately 10–20 business days from the date your order is placed, including order processing and shipping time.

For consumers in the EU and UK: This does not affect your statutory rights. Orders will be delivered within 30 days from the date we accept your order. Please refer to our Terms for additional information.

DO YOU DELIVER INTERNATIONALLY?

Yes. We provide worldwide shipping.

NOTE

International shipments may be subject to various regulations and restrictions. Depending on the destination country, additional duties or taxes may apply, which are beyond our control. Where applicable, you are responsible for complying with the laws and regulations of your country and for covering any additional duties, taxes, or related charges.

WHAT HAPPENS IF MY ORDER IS DELAYED?

Our standard estimated delivery time is approximately 10–20 business days from the date your order is placed. If your order is delayed beyond the estimated delivery timeframe, we will notify you as soon as reasonably possible and, where available, provide an updated estimated delivery date.

WHAT HAPPENS IF MY PACKAGE IS LOST?

If your package is confirmed as lost by the shipping carrier, please contact service@tobuyy.com and provide your order number and tracking information. After we confirm the loss, we will offer an appropriate resolution, which may include reshipping the item or issuing a refund, subject to the circumstances.

WHAT IF I PROVIDED AN INCORRECT SHIPPING ADDRESS?

Please contact service@tobuyy.com as soon as possible if your shipping address is incorrect. Before shipment we will make reasonable efforts to update it at no additional cost. After shipment we may not be able to change it. If the package is returned due to an incorrect address, any additional shipping costs may be charged to the customer.

WHAT HAPPENS IF I REFUSE DELIVERY?

If you refuse delivery for a reason not caused by our error, the package may be returned to the sender and any return/reshipping costs may be deducted from your refund. If the item was damaged or incorrect, please contact service@tobuyy.com before refusing delivery.

WHAT IF I DO NOT COLLECT MY PACKAGE?

Please collect your package within the carrier's holding period. Unclaimed parcels returned to us will be handled per our Return & Refund Policy; additional reshipping costs may apply. Please contact service@tobuyy.com to arrange.

WHAT IF MY ORDER IS MISSING AN ITEM / WRONG ITEM / ARRIVES DAMAGED?

Please contact service@tobuyy.com with your order number and photos. We will verify and provide a replacement or refund as appropriate. Where the issue was caused by our error, you will not be required to pay the return shipping cost.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any questions regarding this policy, please contact us at service@tobuyy.com.