FAQ

GENERAL QUESTIONS

What is the status of my order?

Once you place your order, we send an order confirmation email with details. Once dispatched, we provide tracking information so you can follow your shipment.

Can I change my order?

We can only change or cancel orders that have not yet been shipped. Orders are usually processed within 3–5 business days. To change or cancel, please contact us at service@tobuyy.com as soon as possible. Once shipped, changes may no longer be possible.

PAYMENT

What payment methods do you accept?

We accept PayPal and Secure Credit Card (Visa, MasterCard, American Express, Discover).

Which currency will I be charged in?

All transactions are based in USD. If your card uses another currency, your bank will apply the corresponding conversion rate.

Do you offer 3 or 4 times payment option?

We accept 3 times payment at checkout.

SHIPPING

Where do you ship?

How long does it take to ship my order?

Orders are usually processed within 3–5 business days. After dispatch, delivery generally takes 7–15 business days. The estimated total is approximately 10–20 business days from order placement. Delivery may be affected by customs, holidays, weather, or carrier delays.

How can I track my package?

Once your order is placed, we send a confirmation email with tracking information.

What if I'm not home?

If you're not home, the delivery partner will reach out to reschedule, or you may collect from your local post office or pickup point.

RETURNS

Do you accept returns?

Yes. Submit your return request within 30 calendar days of receiving your order. The item must be unused, undamaged, and in the same condition as received. We normally review within 3 business days, and once approved you must send it back within 14 calendar days.

Can I exchange an item?

Yes, following the same conditions as returns. Submit within 30 calendar days of receiving; approved items sent back within 14 calendar days.

Are returns free?

It depends on the reason. Customer-preference returns: you pay return shipping. Our-error returns (damaged, defective, incorrect): we provide a return label at no cost.

How long does it take to process a return?

After we receive and inspect the item, we normally initiate your refund within 5 business days; funds appear in 5–10 business days depending on your provider. We notify you by email once initiated.

What if my item arrives damaged or incorrect?

Please contact us at service@tobuyy.com before returning, with photos. If caused by our error, we provide instructions and a return label at no cost.